Setup the Vault – Perform these steps using Internet Explorer
Install these files
Download the Vault
Network and Security Settings Checklist
- Proxy Settings may be blocking the Fides Trusted Vault from opening. To fix this go to Internet Options -> Connections -> LAN Settings -> Untick: Use a Proxy Server -> Click OK
- Add the following sites to the list of Trusted Sites – https://services-2.fidescloud.co.za 196.35.15.118:443
& 196.30.149.76:7000 (net.tcp://196.30.149.76:7000) & http://192.30.49.75 Port 70 000
Setup is now complete for Standard Trusted Vault Users
There are two types of Trusted Vault Users
- Standard Trusted Vault User
- Biometric/ Afiswitch Trusted Vault User
Registration Process for Afiswitch Users
Complete the Application Form
Send us your Documents
- User Application Form
- Latest Criminal Check
- Training Certificate
- Copy of your ID
Setup your Fingerprint Scanner
Install the Fingerprint Scanner Drivers
- The scanner will only work once you have installed the drivers
- Make sure you install the Windows files
- Check with your IT Security that your network is not blocking the use of the vault
Assistance via Online Chat or TeamViewer
If you are having difficulties with either your hardware or software, we are more than happy to chat to you online or do a TeamViewer session with you.